Refund policy

Return & Refund Policy
Due to hygiene restrictions, all gel nail polish items are final sale and cannot be returned or exchanged for personal color preference.

We only accept claims for damaged, leaked, or defective items within 7 calendar days after delivery. You must provide clear photos/videos of broken bottles, leakage, or quality defects for verification.

If your item arrives damaged:
1. Contact our customer service with proof images within 7 days.
2. We offer two solutions: free replacement or partial refund.
3. Original shipping cost is non-refundable.

Refunds will be processed within 3–5 business days once we confirm your claim. We do not cover return shipping fees for defective goods unless agreed in advance.

Any products showing signs of opening, use, or contamination will not be eligible for refund or replacement. 

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.